Fresh 2026

Track compliance

How to collect and monitor ticketing evidence for SOC 2 and security compliance using the Merge Ticketing API.

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Your user authorizes your application to access their ticketing platform via an OAuth or similar authorization flow through Merge Link.

Use GET /Collections, GET /Tickets, and GET /Users to ingest collections, tickets, and users from your users' account.

Leverage Merge webhooks to ensure you're pulling real-time data.

Using the data collected in the previous step, confirm the presence of required ticketing infrastructure like a triage system. If you're only looking to update tickets created after a certain time period or part of a specific project you can use various query parameters to GET this including created_after or collection_id.

Keep evidence up to date and track changes. You can build a frontend so your users' can track their compliance overtime.

Set up third-party webhooks, if supported, to set up real-time alerts like if there's a change to end user data.

Leverage Merge's POST /Tickets to create tickets related to compliance in your customer's ticketing platform.

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